Harmonize is a discussions based learning tool where instructors can leverage conversations to improve student engagement and learning outcomes.
PROJECT & CHALLENGES
Instructors needed a way to improve ownership, accountability and engagement with their students around subjects and assignments that were held within discussions. Instructors also wanted to reduce the time they spent reviewing content and pass some of the responsibility to students. Thus improving student engagement while easing the work load of the instructor.
Discovery, interaction design, information architecture, visual design and usability research.
Feature 1: Peer Review
Peer reviews are a wonderful way to improve online learning. When students engage in peer reviews they become more aware of the subject matter, increase engagement with each other and improve the quality of their own content. Peer reviews can be set to anonymous or public - each with their own benefits.
Instructor, Peer Review Grader
Student, Peer Review Feedback Panel
Student, Peer Review
Student, Peer List
DISCOVERY & CONCEPTUAL DESIGN
Conducted early competitive research, analyzed user data, interviewed customers and subject matter experts
Held feedback sessions with stakeholders
Partnered with product managers as well as customer support experts to drive direction of feature attributes and user goals
PROTOTYPE & USABILITY
Iterated on wireframe based prototypes and presented early work to PM, engineering and QA for feedback
Created visual design & higher fidelity prototypes for usability testing
Ran iterative usability studies to course correct design during multiple phases of the product lifecycle
FINAL DESIGN & BUILD
Helped establish and maintain tight partnership between engineering, QA and UX teams to ensure quality of implementation and design
PRODUCTION & USER RESEARCH
Assessed usability of live product and iterated based on feedback
Gathered new input from training, sales and marketing teams
IMPACT & OUTCOMES
Delivered 3 new features
Had an enormously positive impact on how instructors engage with their students
Improved sales of Harmonize by meeting new customer needs where they were previously blocked
Enabled current customers to expand user adoption among instructors and students
Taskflows - Peer Review
Sitemap - Peer Review
Feature 2: Participation Auto-grading & Milestones
Participation auto-grading coupled with Milestones allows instructors to automate some key metrics regarding a student's work. While instructors are more interested in measuring quality, the ability to quickly measure quantity is extremely helpful as well. Quantity is a good measure of engagement and can be used as part of a grade.
Instructor, Turn On and Define Auto-Grading
Instructor, View Auto-Grading in Grading UI
Student, Discussion with Milestones
Feature 3: Facilitation
When students are assigned the role of facilitator in a discussion they develop a strong sense of ownership, leadership and learn how to engage and support each other in their common goals. Additionally facilitation is a great way to transfer workload from instructors to students.